Shipping & Returns

Shipping

Ready-to-ship items generally leave our studio within 2–4 business days. Personalized and custom pieces may need additional making time, which will be shown in the product details or confirmed with you.

At checkout, shipping is calculated from the destination, item weight, and package size. Available carrier service and delivery estimates are shown before you pay. Delivery estimates begin after an order leaves the studio and are not guaranteed carrier delivery dates.

14-day returns for eligible items

Unused, non-personalized items may be returned within 14 days after delivery. To start a return, email support@lindasheavenlydesigns.com with your order number and the reason for your return.

For change-of-mind returns, the buyer pays return postage and the original shipping charge is not refundable. Please send the item back in its original condition and packaging. Once the return is received and inspected, approved refunds are issued to the original payment method. We do not charge a restocking fee.

Final-sale items

Personalized or custom-made items, custom floral arrangements, and worn earrings or other hygiene-sensitive items are final sale. This helps us protect the quality and safety of every handmade piece.

Damaged, defective, or incorrect orders

If an item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue promptly and, where appropriate, arrange a replacement or a prepaid return label at no cost to you.

Questions?

We are happy to help at support@lindasheavenlydesigns.com. This policy does not limit any rights you may have under applicable law.